One of the most important aspects of customer service is quality control, but it can take a lot of time. The goal of virtual receptionist services is to solve this problem. For your evaluation, we have compiled a list of the top virtual receptionist services. To locate the firm that is the best fit for your business, go through company profiles, previous clients, and significant projects.
Also Read Best 25 Answering Service For Companies
Top 25 Virtual Receptionist Services For Companies
#1. Go Answer
Leading multilingual contact center Go Answer offers both large and small enterprises phone, web-chat, email, and ticketing services around-the-clock. In addition to serving the fintech sector, they also provide services to the home services, property management, e-commerce, healthcare, and transportation sectors. Additionally, Go Answer has a multilingual legal branch that is solely responsible for providing legal intake and retainer services to law firms all throughout the United States. Go Answer, a New York-based company formed in 2012, also operates cutting-edge contact centers in Florida and St. Lucia. Go Answer recognizes the value of really extending their clients’ brands. They provide virtual receptionist services, customized contact center solutions, and polite, competent, and professional response services that uphold your company’s values and reputation.
Founded in 2009, Unity Communications is a BPO firm with its main office in Tempe, Arizona, and branches in Global City, the Philippines; Santo Domingo, the Dominican Republic; and San Jose, Costa Rica. The virtual receptionist team’s primary services are non-voice BPO and back-office support, but they also offer IT strategy consulting and cloud consulting & SI. With 28 people, they serve mid-market and small companies in the GPS, navigation, and GIS, business services, and telecommunications sectors.
Smith.ai is a Palo Alto, California-based provider of virtual receptionist and lead intake services. They were established in 2015 and now have over 100 employees that specialize in live calls and internet chat for small and mid-market businesses, usually in the legal, hotel, banking, e-commerce, healthcare, and real estate sectors. Live chat, AI chatbots, conversion optimization, and virtual receptionists are among the services offered.
#4. Remote CoWorker
A virtual assistant outsourcing business called Remote CoWorker was established in 2013 and is based in Hollywood, Florida. In addition to voice, finance and accounting outsourcing, and HR services, they also provide non-voice BPO/back office services with a staff of roughly 10 individuals. Small businesses in the real estate, business services, information technology, and telecommunications sectors make up their clientele.
Located in Kiev, Ukraine, SupportYourApp is a firm that outsources customer service through virtual receptionist team. More than 400 people work for SupportYourApp, a company that offers non-voice BPO/back office services as well as voice services.
A virtual help services company called Uassist.ME was established in 2009. The virtual receptionist team of approximately 150 individuals is based in El Salvador and specializes in voice services, non-voice BPO/back office services, and HR services.
Conectys is a call center with offices in București, Romania. The huge virtual receptionist team was established in 2004 and provides voice services, non-voice bpo/back office services, and enterprise app modernization.
Phoenix-based Nexa is a virtual receptionist company. Their staff of about 440 people, who were hired in 1982, is mostly focused on voice services.
Founded in 2015, Helpware is a contact center with offices in Los Angeles. Around 135 people work for them, and they have expertise in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and other things.
#10. Lex Reception
2011 saw the establishment of the communications company LexReception. The two-person virtual receptionist team, which is based in Portland, Oregon, focuses on voice services and non-Voice BPO/Back office services. They mostly work with customers in the legal sector.
Invensis is a Bangalore, India-based provider of IT, BPO, and call center services with a location in Wilmington, Delaware. More than 350 people work for Invensis, a company that was founded in 2000 and provides contact center and non-voice BPO services.
A communications outsourcing business called Moneypenny was founded in 2000 and has its headquarters in Charleston, South Carolina. Their 750 virtual receptionist personnel provide a wide range of phone communication solutions, such as bespoke switchboard services, conventional answering services, and customer support.
Call answering service provider Verbatim Virtual Receptionists was established in 1997. The team of roughly 10 workers, which is based in Thatcham, United Kingdom, provides back-office and non-voice BPO services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualifying, and online customer support.
#14. Flatworld Solutions
The headquarters of the outsourcing firm Flatworld Solutions are in Princeton, New Jersey. They were established in 2006 and currently employ over 750 people. With locations in India, the UK, and the Philippines, the company’s foreign offices have experience in nonvoice/back office, transcription, and contact center services. Most of their clients are employed in the healthcare, education, and manufacturing sectors.
A telephone service In 2009, LawyerLine was launched. They have a medium-sized virtual receptionist crew and are located in Easton, Pennsylvania and Basking Ridge, New Jersey. Voice services are offered through LawyerLine.
82 people work for the virtual receptionist business Davinci Virtual Office Solutions, which was established in 2005. Their Salt Lake City location provides voice services. They offer their services to small and midsize companies in a range of sectors, such as healthcare, real estate, business, and financial services.
AnswerConnect is a Portland, Oregon-based provider of contact center solutions. They were founded in 2002, with 38 staff members, and provide many virtual receptionist customer care choices. Voice and non-voice BPO/back office services are among their available options.
#18. Outsource And Save
A call center business called Outsource and Save was established in 2019. Their midsize virtual receptionist team, which is based in Los Angeles, California, provides contact center services as well as back office outsourcing, customer service outsourcing, sales outsourcing, and other services.
AnswerForce is a company that offers virtual receptionist in Tualatin, Oregon. It was established in 1998 and presently employs 11 people. Although AnswerForce is known for its voice services, it also offers non-voice BPO/back office services to customers in a range of sectors.
#20. Answering Legal
Nesconset, New York-based Answering Legal is a provider of virtual receptionist. Their group serves clients in the legal industry and was established in 2013. Virtual reception, inbound appointment scheduling, and customer assistance are among the offered services.
#21. Face For Business
Face for Business is a customer service outsourcing business that was founded in 2011. The small group outsources customer support. The business is located in Burscough, Great Britain.
King of Prussia, Pennsylvania-based Specialty Answering Service is a virtual receptionist outsourcing business. They were established in 1985, employ roughly 30 people, and collaborate with a national network of independent customer service professionals. They provide non-voice business process outsourcing in addition to voice client care.
New York City-based WiserBrand is a digital marketing firm. The 15-person company, which was established in 2015, focuses on site design, development, and SEO. They mostly work with midmarket customers, notably in the legal and eCommerce sectors.
Founded in 2003, Ruby Receptionists is a virtual receptionist business with headquarters in Portland, Oregon. They provide voice call support, appointment management, and traditional answering services through their staff of more than 250 people.
Answering Service Care, based in Margate, Florida, provides virtual receptionist services to small companies. This involves responding to a range of phone calls from stakeholders with questions. Less than 50 people work at the telecom company, which provides services to businesses in the real estate, legal, and medical sectors. The business was established in 1974.